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HDFC Life Insurance selects Freshservice for IT Service Management

In 2021, HDFC Life Insurance, a India based Insurance organization with 38470 employees and revenues of $11.3B selected Freshservice for IT Service Management while displacing Legacy, and integrating with the existing systems being used.

Customer Vendor Old Product New Product Category Market Users VAR/SI When Live
HDFC Life Insurance Freshworks Legacy Freshservice IT Service Management ITSM n/a n/a 2021 2021
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FAQ - HDFC Life Insurance selects Freshservice for (IT Service Management)

In 2021, HDFC Life Insurance selected Freshservice for IT Service Management to modernize their ITSM operations and improve scalability, visibility, and control.

The Freshservice deployment replaces Legacy and integrates with existing systems to streamline processes, reporting, and compliance across ITSM.

HDFC Life Insurance is a Insurance organization in India, with approximately 38470 employees and $11.3B in annual revenue.

HDFC Life Insurance has initiated the Freshservice implementation with an expected go-live in 2021, supporting its modernization of IT Service Management processes.

HDFC Life Insurance has not disclosed the SI for the Freshservice implementation.

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